Shipping & Delivery Information
Shipping and Delivery
We always strive to dispatch your order as quickly as possible. Orders are typically processed and shipped within 24 to 48 hours after they are placed.
Items shipped from our shop in Australia
For domestic products, we ship out the goods via AustraliaPost using their Standard Delivery or Express Delivery Services. The speed of domestic delivery is estimated as below.
- Standard Delivery : 2 - 5 working days
- Express Delivery : 1 - 3 working days (With additional costs)
Items shipped from Seoul, South Korea
For international orders, we use Standard International Delivery services or EMS services, which are jointly operated by Korea Post and Australia Post. Estimated delivery times from Seoul, South Korea to Australia are as follows:
- Standard International Delivery : 7 - 20 working days
- EMS Delivery : 5 - 10 working days (With additional costs)
A tracking number should be provided for all shipments. Customers are responsible for tracking their parcels and liaising directly with the delivery provider for any issues, including delays, lost items, or other delivery-related concerns.
Correct and Accurate Information
It is your responsibility to provide accurate and up-to-date information when placing your order. We will process and ship your order based on the details you provide. If incorrect or incomplete information is submitted, your order may not be processed or delivered properly. We are not liable for any loss, damage, or delays resulting from inaccurate or incomplete information provided by you.
Delivery and In-store Pickup
How long will it take to deliver my order?
There are items that are shipped locally in Australia and items shipped internationally from South Korea.
Local Delivery times
- Sydney Metro : Typically within 3-5 business days.
- Regional or Interstate : Varies depends on the service providers. Typically takes about 3-10 business days.
Internationally Delivery times
- Standard International Shipping to Australia Wide : This varies from time to time. Based on our past experiences, it takes about 7 business days to 21 business days
How much is the delivery?
Delivery costs are calculated depend on products (Typically around $9 AUD Flat). These costs are shown clearly at our checkout page.
What if I want to have express post for my items?
Sometimes you cannot wait for normal delivery times. If you want to expedite the delivery, you can contact us to upgrade the delivery service to Express. Additional charges will be billed.
Where & When can I pick up my orders?
If you have opted In-store pickup for your order, you can pick up your orders at our offline shop between 9 AM to 5 PM Monday to Sunday (Including Public Holidays).
Our Shop Address
46 Arthur Street, Cabramatta NSW 2166
You'll be notified when your orders are ready for pickup at our store.
Our Shop
Where is your shop?
We are located at 46 Arthur St, Cabramatta NSW 2166.
What time do you open and close?
We are open from 9 AM to 5 PM, Monday to Friday, including public holidays.
Monday 9AM - 5PM
Tuesday 9AM - 5PM
Wednesday 9AM - 5PM
Thursday 9AM - 5PM
Friday 9AM - 5PM
Saturday 9AM - 5PM
Sunday 9AM - 5PM
Public Holidays (Christmas, New Year)
9AM - 5PM